1. Minimum Order Requirement

A minimum total eligible merchandise value of $150 USD is required to successfully complete checkout.

We offer individual products at a wide range of prices, including gemstones and specimens priced at $20, $50, and more. You may add multiple eligible products to your cart until the total merchandise value reaches the $150 USD minimum.

Important: Unless specifically stated otherwise, the $150 USD minimum applies to eligible merchandise only. Shipping charges, taxes, customs duties, and destination-country fees do not normally count toward the minimum.

2. Types of Orders

Small Retail Orders

Regular retail orders can generally be placed directly through our website using the payment methods available at checkout. Payment must be successfully authorized before an order can normally be processed.

For higher-value purchases, we recommend contacting us before payment so we can confirm product availability, shipping arrangements, payment options, and any additional requirements.

High-Value / Large-Value Orders

For high-value gemstones, mineral specimens, large parcels, or other expensive items, we recommend contacting us before payment. This allows us to confirm current availability, payment arrangements, shipping options, insurance or signature requirements where applicable, and any special handling requirements.

Contact us at info@folkmarketgems.com or WhatsApp at +1 689 228 8688.

Wholesale Orders

Wholesale orders are intended for customers purchasing gemstones, rough stones, parcels, specimens, or other products in larger quantities.

Wholesale discounts may be available depending on product, quantity, availability, and order value. Discounts can in some cases range from approximately 10% to 50%, but no particular discount is guaranteed unless confirmed by us in writing before purchase.

For larger wholesale orders, bank deposit or wire transfer may be preferable because it can help reduce certain payment processing costs.

Pre-Orders

Some products may be available on a pre-order basis when additional sourcing, preparation, cutting, parcel assembly, customization, or other arrangements are required.

Wholesale and pre-order preparation may require a minimum handling period of approximately 2 weeks and may take longer depending on sourcing, availability, preparation, customization, or other circumstances. The order will be shipped once it is ready and the applicable requirements have been completed.

3. Product Availability & Order Acceptance

Many of our gemstones and mineral specimens are unique or available in limited quantities. Inventory can therefore change quickly.

Submitting an order does not guarantee availability where an item has already sold, becomes unavailable, or is affected by an inventory or technical error before the order is processed.

If an item becomes unavailable after an order is placed, we will contact you and may offer an appropriate alternative or refund, as applicable.

We may correct obvious pricing, inventory, description, or technical errors. Where an affected order has already been paid, the applicable amount will be refunded where appropriate.

4. Payment Methods

We accept a range of payment methods, subject to availability in your country, order value, and the applicable payment provider:

• Credit Cards
• Debit Cards
• Visa
• Mastercard
• Apple Pay
• Google Pay
• Meta Pay
• Shop Pay
• Direct Bank Deposit
• Wire Transfer
• Western Union
• MoneyGram
• PayPal upon request

Credit & Debit Card Payments

Card payments must be successfully authorized before an order can normally be processed. Some transactions may require additional verification for security purposes.

PayPal

PayPal may be available upon request for eligible orders. Contact info@folkmarketgems.com before making a PayPal payment so we can confirm the applicable payment instructions.

5. Bank Deposit & Wire Transfer

Bank deposit or wire transfer may be particularly suitable for larger-value, wholesale, or pre-order purchases.

Where applicable, bank payment may reduce certain payment processing costs. A special discount may also be available for qualifying larger-value orders paid by bank deposit or wire transfer. Any discount must be confirmed before payment is made.

Local or international banking arrangements may be available for customers in various countries, including the USA, UK, Australia, Canada, European countries, New Zealand, Singapore, Turkey, Belgium, and others, subject to current banking arrangements.

After making a bank deposit or wire transfer, please provide:

• Your Folkmarketgems order number
• Amount paid
• Transaction/reference number
• Date of payment
• Payment receipt or confirmation, where applicable

Orders paid by bank transfer are processed after the funds have been received and verified.

6. Western Union / MoneyGram

If payment is arranged through Western Union or MoneyGram, please contact us first for current payment instructions.

After payment, please provide the applicable information, which may include:

• Transfer/control number
• Sender's name
• Exact amount sent
• Date of transfer
• Payment receipt

Please send payment confirmation to info@folkmarketgems.com and place the corresponding order through our checkout when instructed.

7. Order Confirmation

After completing checkout, an order confirmation should be sent to the email address provided during checkout.

Please review your order confirmation promptly and contact us if you notice an incorrect product, quantity, shipping address, email address, or other important information.

8. Order Verification & Fraud Prevention

Folkmarketgems uses reasonable order verification procedures to help protect customers and the business against unauthorized transactions, payment fraud, and misuse of payment methods.

When an Order May Be Reviewed

An order may be selected for review because of circumstances such as:

• Unusually high order value
• Multiple orders placed within a short period
• Billing and shipping information requiring clarification
• Unusual account or transaction activity
• Payment-provider security alerts
• Other reasonable security concerns

Verification Process

1. The order may be temporarily placed on hold.
2. We may contact the customer by email or phone using the information provided with the order.
3. We may ask the customer to confirm order, billing, shipping, or payment information.
4. Where reasonably necessary, additional identification or payment verification may be requested.
5. Any requested document should have unnecessary sensitive information obscured wherever possible.

Verification Time

Most verification reviews are expected to take approximately 24–48 hours, although the actual time may vary depending on the circumstances, payment provider, customer response, and information required.

Failure to Complete Verification

If a customer does not respond to reasonable verification requests, or if payment or order information cannot be satisfactorily verified, we may cancel the order. If payment has already been received, any applicable refund will be processed in accordance with our Refunds & Returns Policy and applicable payment-provider procedures.

9. Cancellation of Orders by the Customer

If you wish to cancel an order, please contact us as soon as possible. We aim to dispatch most orders within approximately 48 hours, so prompt communication is important.

Before Shipment

We will make reasonable efforts to accommodate cancellation requests received before an order is shipped.

After Shipment

Once an order has been dispatched, it generally cannot be cancelled through the normal cancellation process. The customer may instead need to follow the applicable returns procedure.

Wholesale & Pre-Orders

Cancellation of wholesale or pre-order purchases may be subject to the terms agreed before the order was placed, particularly where sourcing, preparation, customization, or other costs have already been incurred.

To request cancellation, email info@folkmarketgems.com and include your order number.

10. Order Changes & Shipping Information

If you need to change your shipping address or other order information, contact us immediately. We will make reasonable efforts to accommodate changes before dispatch, but changes may not be possible once an order has been packed, shipped, or transferred to the carrier.

Customers are responsible for providing accurate shipping and contact information. Additional costs resulting from an incorrect address, requested rerouting, or other customer-provided information may apply where permitted.

11. Customs, Duties & Import Taxes

International orders may be subject to customs duties, import taxes, VAT/GST, brokerage charges, clearance fees, or other charges imposed by the destination country.

Customs authorities may also inspect or hold an international shipment for clearance. Such delays are outside our direct control.

12. Discounts & Promotional Codes

Discount codes, promotional offers, and wholesale discounts may be subject to minimum purchase values, eligible products, expiry dates, quantity restrictions, or other conditions.

Unless specifically stated otherwise, promotional discounts cannot be combined. Wholesale pricing and special payment discounts must be confirmed before payment.

13. Chargebacks & Payment Disputes

If you believe there is a problem with your order or payment, please contact us first so that we have an opportunity to investigate and resolve the issue.

If a payment dispute or chargeback is initiated, we may provide the payment processor or financial institution with relevant transaction and order documentation, which may include order records, payment records available to us, customer communications, shipping records, tracking information, and delivery confirmation.

Nothing in this section is intended to limit any consumer rights or protections that cannot legally be excluded in the customer's country or region.

14. Refunds & Returns

Refund eligibility, returns, exclusions, and refund procedures are governed by our separate Refunds & Returns Policy.

15. Customer Support

For questions about ordering, payment, verification, wholesale purchases, pre-orders, or an order placed on hold, please contact us:

16. Important Customer Notice

By placing an order with Folkmarketgems.com, you confirm that the information supplied during checkout is accurate and that you are authorized to use the selected payment method.

This policy should be read together with our Shipping Policy, Refunds & Returns Policy, Privacy Policy, and Terms of Service.

Nothing in this policy is intended to exclude, restrict, or override any consumer rights, statutory protections, or other rights that cannot legally be excluded or restricted in your country or region.

Effective Date: September 18, 2025